Return and Refund Policy

Last updated: July 31, 2026

Thank you for shopping with Cult of Bliss. Because many items in our catalog are intimate-use products, our return policy is designed to protect customer hygiene, product safety, and clear order handling.

Eligibility for returns

Unopened, unused, and undamaged items may be returned within 30 days of delivery. Items must be in their original sealed packaging with all accessories, inserts, and packaging included.

For hygiene and safety reasons, intimate-use products, adult toys, personal care items, lubricants, and similar products cannot be returned or exchanged after the seal or packaging has been opened, removed, damaged, or tampered with.

Non-returnable items

• Opened or used intimate-use products.
• Items without original packaging or with broken hygiene seals.
• Gift cards, downloadable items, and final-sale items.
• Products damaged by misuse, improper cleaning, or normal wear.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged in transit, or different from what you ordered, contact us within 7 days of delivery at joyimagievan-service@outlook.com. Include your order number, a brief description of the issue, and clear photos of the item and packaging so we can review the case.

How to request a return

Before sending anything back, contact us at joyimagievan-service@outlook.com with your order number. We will confirm whether the item is eligible and provide return instructions. Items sent back without approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the return is due to our error, a confirmed defect, or shipping damage. Original shipping fees are non-refundable unless required by applicable law or the issue was caused by our error.

Refund timing

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered fulfillment or shipped.

Questions

For return or refund questions, contact joyimagievan-service@outlook.com before sending any item back.