FAQ

FAQ

Eldritch Knowledge: Scroll of Questions

🔮 Product Selection
How do I choose the right size?
Consider your experience level. Beginners should start with "Initiate" size (small), while seasoned explorers may prefer "Elder God" size (large). Each product page includes detailed measurements for your ritual preparation.
What materials are safe?
We use only 100% body-safe silicone, ABS plastic, and stainless steel. All artifacts are non-porous, phthalate-free, and fully sterilizable to maintain biological purity.
🛡️ Safety & Care
How do I clean my purchase?
Wash with warm water and mild soap before and after each use. For a deeper purification, use a 10% bleach solution or professional toy cleaner. Never share your artifacts without proper protection.
Are these specimens waterproof?
Most are fully submersible unless otherwise noted in their specific dossier. Always verify individual product specifications before aquatic rituals.
📦 Discreet Shipping
Will my neighbors know what's inside?
Never. We deploy in plain, unmarked packaging under our logistics alias "ATR Logistics." The internal packing slip is listed discreetly as "Wellness Products."
🔄 Returns & Warranty
Can I return a product?
Unopened, unused items may be returned within 30 days. Due to the intimate nature of these specimens and hygiene protocols, we cannot accept returns on opened items unless a defect is discovered.
What if my item arrives damaged?
If a specimen is compromised during transit, contact the laboratory within 7 days with photographic evidence. We will dispatch a replacement immediately.

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