FAQ

Eldritch Knowledge: Scroll of Questions

🔮 PRODUCT SELECTION
Q: How do I choose the right size?
A: Consider your experience level. Beginners should start with "Initiate" size (small), while seasoned explorers may prefer "Elder God" size (large). Each product page includes detailed measurements.

Q: What materials are safe?
A: We use only 100% body-safe silicone, ABS plastic, and stainless steel. All are non-porous, phthalate-free, and sterilizable.

🛡️ SAFETY & CARE
Q: How do I clean my purchase?
A: Wash with warm water and mild soap before and after each use. For thorough cleaning, use a 10% bleach solution or toy cleaner. Never share without protection.

Q: Are these waterproof?
A: Most are fully waterproof unless otherwise noted. Check individual product specifications.

📦 DISCREET SHIPPING
Q: Will my neighbors know what's inside?
A: No. We ship in plain brown boxes with our warehouse name "ATR Logistics." The packing slip shows only "Wellness Products."

Q: What shipping methods are available?
A: We offer standard (5-7 business days) and express (2-3 business days) options. International shipping available to select countries.

🔄 RETURNS & WARRANTY
Q: Can I return a product?
A: Unopened, unused items can be returned within 30 days. For hygiene reasons, we cannot accept returns on opened items unless defective.

Q: What if my item arrives damaged?
A: Contact us within 7 days with photos. We'll send a replacement immediately.

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